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Tourism & Hospitality Staff Induction Toolkit launched

Mon 16 May 22

The Tourism & Hospitality Staff Induction Toolkit, developed by industry and supported by Skills Development Scotland and the Scottish Tourism Alliance has been launched this week.

With many tourism and hospitality businesses struggling to adapt to operating within the post pandemic environment, understanding new requirements on businesses and staff, adapting fair work principles, net zero, techniques to motivate and retain staff, engaging with the national tourism strategy, and engaging with the education and skills system are a challenge for many businesses as they struggle to survive and deliver a basic level of service to their customers. Many businesses have highlighted the difficulties of effectively inducting new staff into their business given the staffing pressures they are under and that support to do this would be extremely useful to ensure staff are retained within the business and the sector. A positive and professional ‘first impression’ of the sector as an employer is vital to retaining both new and existing staff.

The Tourism & Hospitality Staff Induction Toolkit, developed by industry and supported by Skills Development Scotland and the Scottish Tourism Alliance, includes resources and guidance for Scotland’s hospitality and tourism sector. The toolkit includes information on support that is available to support the training and development of staff, achieving net zero, equality and diversity in the workplace, mental health and wellbeing and fair work. It also provides an introduction to the national tourism strategy Scotland Outlook 2030, and highlights support provided to businesses by VisitScotland and a range of other public and industry bodies.

Access the toolkit here.

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