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Deep Sea World Adopts 2012 Olympics’ Games Makers’ Training Programme: WorldHost

Fri 4 Mar 16

Staff from Deep Sea World, Scotland's national aquarium, are to take part in a tourism training programme based on the one used to prepare the 2012 Olympics' 'Games Makers' and last year's Open at St Andrews.

The North Queensferry attraction will be among the first of what is hoped will be many businesses to put their staff through WorldHost Customer Service training sessions in Fife.

There is WorldHost training being delivered over Fife by Fife Tourism Partnership, Zest Training in St Andrews, Fife College and Fife Cultural Trust.

Bosses hope the customer training programme will help staff to deliver an ever better level of service to visitors for the 2016 season.

Deep Sea World's Kerry Myers said: "This is a great opportunity to show just how good the people of Fife are at delivering world class service and at Deep Sea World we wanted to use that skill, expertise and enthusiasm to inspire our own staff.

"The staff will receive their WorldHost Ambassador status at the end of the training day and will then continue to develop their skills with their specific departmental development programmes.

"It is vital our customer service skills keep pace with the ongoing growth and development of our attractions.

"Our aim is to deliver the very best in visitor experiences and this training is another key element of making that a reality in the run up to what we hope will be a busy Easter," she added.

The WorldHost Regional Destination Initiative is a national customer service campaign to promote Scotland and its regions as tourism destinations.

The campaign covers all kinds of visitor businesses from hotels to taxis, attractions to cafes. Over the next two years many regions will be using the WorldHost customer service programmes with the aim of securing WorldHost Recognised Destination status.

Drew Shedden, Chair of the Fife WorldHost Steering Group said: "Excellence in customer care is a hugely powerful tool for any employee and it's no surprise that successful businesses all have a very positive and outgoing attitude in this area.

"The WorldHost programme is a short, sharp reminder to all those people you have facing your customers on a daily basis," he added.

To find out more about WorldHost Customer Service training, contact [email protected]

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